BALANKÄ accepts returns and exchanges of unworn, unwashed, damaged or incorrect items within 15 days of the original delivery date. Items must be returned with all tags attached.

Original shipping charges are non-refundable.

You are responsible for the charges of the return shipping.

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If you need to exchange your purchased item for a different size or for new items. Send us an email at [email protected] and send your item to Zacatecas 70 Int 409, Roma Norte, C.P. 06700, CDMX.

Damaged or incorrect items: Please contact the +52 (444) 5126080 within 15 days of delivery for assistance. Please note, you are responsible for the product until it reaches us.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will verify the item is in the original condition, also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain amount of days.


If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]


Unfortunately sale items cannot be refunded.